Ms. Owen’s son had taken the remote control for the garage door and played with it, and afterward, she found that it wouldn’t work any longer.
We determined that dead batteries in the remote control were not the source of the problem, before beginning to examine both the remote and the opener itself. Our professionals completed some testing to find whether the issue concerned the opener or the remote, and discovered that the remote itself had been damaged by Ms. Owen’s son. We replaced it right away.
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* $29 service call - deducted from the service
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